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Help & Support

Have questions about Saabs Online Classifieds? Need technical support? Read our Frequently Asked Questions to find answers below.


Basics

Registration, Username and Password

Posting Ads

Replying to Ads

Seller Profiles

Email Alerts

 

Basics

What is Saabs Online Classifieds and how does it help me?

Saabs Online Classifieds simplifies the classifieds shopping experience. With Saabs Online Classifieds, you can reach Saab enthusiasts world wide, but also you have access to powerful tools that help you spot great deals, and relax while Saabs Online Classifieds does the work for you. If you are selling something, you can post your ad on Saabs Online Classifieds and distribute your photo ad with slide show easily.

What browsers or operating systems do you support?

We support every operating system. For optimal viewing, we suggest Internet Explorer 7 or 8, Firefox 3 or higher, or the latest version of Safari.

Registration, Username and Password

How do I register with Saabs Online Classifieds?
  1. Click on the "Register/Sign In" link in the upper right corner of any Saabs Online Classifieds page.
  2. You may register using an email address.
  3. Once you have completed Facebook Connect, you will be asked for your email address. This will allow us to send replies to your ads directly to you. This email will not be visible on your ads or in your seller profile.
  4. Simply enter your first and last name followed by your email address in the Create Account box. If you have set up an alert or posted an ad on our site previously, use the same email address.
  5. You will need to choose a password and confirm it.
  6. Once you have accepted Saabs Online Classifieds' Terms of Use, click Submit.
  7. To complete your registration, you will need to verify your email address by following the activate link in the email we've automatically sent you.
How do I know what my username and password are?

If you have set up an email alert by simply giving us your email address, you probably do not have a user name or password yet. Please sign up for an account by clicking the "Register/Sign In" link in the top right of the homepage.

How do I change my email address or password?
  1. Visit our homepage and click "Register/Sign In."
  2. Sign into your account using your email address and the password you chose when you registered your account.
  3. Click on the "My Account" tab.
  4. To edit your email, simply enter your changes into the email form.
  5. To change your password click on the link "Change Password" and enter your old password and the password you would like to have.
  6. Once you have finished editing your account details click on the "Save my Account Settings" button to save your changes.
I forgot my password. What do I do?

If you have forgotten your password, but still have an active email address, you can click "Register/Sign In" from the homepage and enter your email into the sign in box. Then click the link that says "Forgot your password?" to have your password reset and emailed to you.

How do I sign in to my account?

Just click on the "Register/Sign In" buttons found in the upper right corner of the homepage or any search results page.

I did not get my validation or activation email. What should I do?

Check your bulk or spam folder to make sure the email was not delivered there. If you don't find it, add info@saabsonline.com to your address book or "safe senders" list. Then sign in to Saabs Online Classifieds. On all of the My Account pages you will find instructions for verifying your email address. Click on the "click here" link to have another verification email sent to your account.

Posting Ads

How do I post a classified ad on Saabs Online Classifieds?

Placing an ad through Saabs Online Classifieds is easy. First register or sign in, by clicking on the "Register/Sign In" link in the upper-right corner of the page. Once you have signed in, just click the "List An Item" link on the main menu.

The List An Item process will take you step by step through placing an ad through Saabs Online Classifieds. Make your title short and meaningful; choose the correct category and a specific sub-category if you can; the first image you add becomes the thumbnail.

Do I have to include a region when I post my ad?

Because classifieds are an inherently local experience, you must include a region when posting a listing to Saabs Online Classifieds in order to receive the highest quality leads. However, when a user is searching, it is possible for that user to do a nation-wide search. In this circumstance, your item will be searchable nationally.

How do I include pictures in my ad?

If you're posting a new ad, you can include up to 8 pictures.

You can upload pictures of up to 6MB in GIF, JPG, BMP, or PNG format. We'll resize your picture for web viewing.

To add pictures, click the link "Upload Photos" under the description box when you are posting or editing your ad. Then click the "Browse" button to search for pictures on your computer. Find the picture file and click "Upload". The picture will then be uploaded and attached to your ad.

If your picture does not show up, you probably used a non-supported format (such as a PowerPoint document or a Word document). Please save your images as a GIF, PNG, JPG, or BMP. It may take 20 - 60 minutes to process the image change for the search results page. As long as you can see the image on the manage your ad page, please be patient.

How do I edit or deactivate my ad?

Sign into your account. You can manage your ads through the "My Active Listings" in the My Account Page. You'll see a list of all of your ads. You can edit or close any ad by clicking on the links that appear below the title of your ad.

Please note that you cannot edit the category or location of your ad. If you need to change the category or location, please close your ad and create a new one.

How will people contact me about my ad? Do I have to put contact information in my ad?

You provide us your email address when you registered for your account. We use that email address to create a "Reply to My Ad" form that potential buyers can use to contact you. That way, you do not have to put your email address or phone number on the web for anyone to see.

When will my ad expire?

Your ad will be live on the site for 6 months and will then expire if not renewed, unless you close it beforehand.

How can I get more responses to my ad?

To increase the chance of getting a good response, follow these simple tips:

  • Include one or more pictures in your ad.
  • Make the title and description as detailed as possible. For example, "2004 Blue Saab 9000 good condition 74K miles" is better than "Used Saab for sale".
  • If you are flexible on price, state in your title or description that you will accept "best offer." "$15K or best offer" is standard, or "$15K OBO."
  • Make it easy for buyer to pick up the item; let them know where the item is located and when you will be available.
What happens when my item has sold?

If your item has sold, please remove your ad from the site by closing it (see "How do I edit or close my ad"). This will help keep Saabs Online Classifieds free of ads that are no longer available.

Can I re-post my ad after it expires?

If your ad has expired, you may reactivate it within 30 days of its expiration date. Ads can either be reactivated through the link in your seller email or through your ad management panel. Once reactivated, your ad will be live for an additional 30 days.

I can't find my ad. What should I do?

Classified ads take approximately 30 minutes to appear in the search results from the time of publishing. To see your ad, go to the category and location where you posted it and search for keywords that are in the ad (such as the ad title). You can check on the status of your ad by signing in and going to the "My Listings Page" in the My Account Pages.

My thumbnail picture isn't showing up. What should I do?

If your thumbnail picture isn't showing up, you may have uploaded the picture in a non-supported format (such as PowerPoint (.ppt), Microsoft Word (.doc), or .tiff). Please try again with a supported image format (.bmp, .png, .gif, .jpg).

Also, sometimes it takes us up to 30 minutes to add your thumbnail image to the search results page. So, please check back.

If your image is in a supported format and you have waited at least 30 minutes for it to appear as a thumbnail, please and include your ad ID (if you know it).

I can't type into the description box when I am trying to submit a post. What should I do?

Check to make sure that you are using an updated version of your Internet browser. If you are using Safari on an older version of Macintosh OS X, we suggest you try Firefox instead. If you are using a version of Internet Explorer that is older than version 7 we suggest upgrading to Internet Explorer version 7 or 8.

I click "Post an Ad" and nothing happens. What is wrong?

Check to make sure that your internet browser has scripting or javascript enabled. If you have scripting enabled and the screen still won't pop-up, your internet security firewall, or browser security add-ons may be preventing communication between our servers and your browser.

Replying to Ads

I click the "Reply to my ad" button, but nothing happens, what should I do?

The background should gray out and a screen pops-up with a contact form for you to fill in. If this is not happening, please check to make sure that your internet browser has scripting or javascript enabled. If you have scripting enabled and the screen still won't pop-up, your internet security firewall, or browser security add-ons may be preventing communication between our servers and your browser.

I sent a message to the seller and didn't receive a reply. Is there another way to contact the person who posted the ad?

We don't have any other way to contact the poster of the ad. It is possible the item is already sold.

Can you help me find a listing I saw earlier, but is now gone?

We have no way to search for a listing which has been removed. Either the poster removed the ad because the item has been sold, or the listing was removed for violation of rules.

I clicked the link in the title of the ad and it does not point to the details of the ad I saw. What is wrong?

We are a search engine, and sometimes it takes a few days for us to find out about listings that are now unavailable on the original website. Please use the "Report" link to let us know the listing is "Unavailable".

Seller Profiles

What is a display name?

The display name is the name that will show on all your posted ads - it is associated with your email address. If you have posted ads, but have never entered a display name, then we will use your login ID name as your seller name. When you change your display name on a newly posted ad, you will change your display name for all of the ads posted from that email address.

If you have a registered log in, remember that you may set up a display name that is different from your username. You can't use your display name to log in to your account.

How do I change my display name?

You can change your display name by signing in and clicking on "My Account Information" in your account profile. Your account profile can be accessed from any Saabs Online Classifieds search page by clicking on the link "My Account" in the upper navigation bar. Select the tab "My Account Information" to create or edit your display name. Don't forget to save changes by clicking on the button "Save Profile Settings."

Email Alerts

What is an email alert?

An email alert is an automatic notification about a classifieds search that you have entered. We get many listings a day, so if you don't find what you're looking for right away, email alerts can help you find it in the future. They're convenient and free.

How do I stop my alert emails or change how often they are sent?

There are two possible ways to stop or manage your alert emails.

  1. Open the alert email and click on the "Stop this alert" or "Unsubscribe from this alert" link included with every Saabs Online Classifieds alert we send out.
  2. If you have registered a Saabs Online Classifieds account, stopping or managing your alerts is simple. Just visit our homepage, click "Register/Sign In" and sign in to your account. Once signed in, click on the "My Messages" tab. To the left of each alert you will see a drop down menu that allows you to select how often you would like to receive the email alert. You will also see several links in the Actions column. You can choose to Start, Pause or Delete each alert. Pause will save the alert and allow you to turn it on again sometime in the future. Delete will completely remove the alert from the record and cannot be undone.
I did not get my validation or activation email. What should I do?

Check your bulk or spam folder to make sure the email was not delivered there. If you don't find it, add info@saabsonline.com to your email contacts or "safe senders" list and sign in to your account. On all of the My Account pages you will find instructions for verifying your email address. Click on the "click here" link to have another verification email sent to your account.

My alert email is not giving me the listings I am looking for. What should I do?

Alerts are based on your initial search of the site, and cannot be changed or edited. If your existing alert is not providing meaningful listings, deactivate the alert and create a new, more specific alert. If you want higher quality results, the more specific (zip code, more attributes selected, etc.) your search is, the better.

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